Website

Your website should be accessible through it’s domain name using all four of the usual addresses listed below.

www.[domain.name]
[domain.name]
http://www.[domain.name]
http://[domain.name]

Email Settings

host: mail.[domain.name]
Username: [email address]
password: [user password]
Connection security: SSL/TLS
Authentication: normal password

Port: 993 (imap = synchronise via server across multiple devices)

Port: 995 (pop3 = download emails from server)
Port: 465 (smtp = send emails)

This page contains detailed instructions on how to configure thunderbird for imap

https://support.mozilla.org/en-US/kb/manual-account-configuration

This page contains detailed instructions on how to configure thunderbird for pop3

https://support.mozilla.org/en-US/kb/faq-changing-imap-pop

Secure Webmail

Use this for a secure connection to the mail server. Can also be used to change the advanced settings related to the email account (eg spam settings, auto replies etc).

url: https://[domain.name]:20000
Username: [email address]
password: [user password]

Basic Webmail

Use this for an easy to use drag and drop experience on a desktop PC.

url: [domain.name]/webmail
Username: [email address]
password: [user password]

Control Panel Settings

Use this to access the advanced features of your website hosting account (eg view statistics, add and configure multiple email accounts etc)

url: https://[domain.name]:10000
username: [domain.name]
password: [admin password]

MySQL Settings

host: [domain.name]
database: [domain_name with underscore replacing the dots in the domain name]
username: [first 16 characters of the domain.name]
password: [admin password]

Secure File Transfer (SFTP)

Use this to upload files to your hosting space. Place the website files in the public_html folder. If your computer does not support “Secure FTP” you will need to download and install the software.

Software: http://winscp.net/eng/index.php

host: [domain.name]
user: [domain.name]
password: [admin password]
Protocol: SFTP
Port: 22